Toll-Free: 1-866-594-PROM (7766)

Shipping Information


French Novelty offers FREE GROUND SHIPPING for all prom and formal evening dress orders of $100 or more within the CONTINENTAL U.S. Your shipping and handling charges are summarized at checkout. Most orders are shipped from French Novelty however some vendors, for an additional fee, will ship your order directly.

United States Shipping Shipping Cost

$100 or more


Up to $24.99


$25.00 - $99.99


Alaska & Hawaii


French Novelty guarantees the most efficient shipment for all international orders. Cost of international shipments depends on destination.

International Shipping Shipping Cost

Canada or Mexico


UK, Western Europe, Australia*


Eastern Europe*


Middle East*


South America*


Eastern Asia*


*Add $10.00 for all international purchases $99.99 or less
*Add $5.00 for all international purchases between $100.00 - $149.99

  • Prom and formal evening dress orders are shipped USPS Priority Mail or UPS Ground.
  • USPS Domestic US 2-3 Day, add $15.00
  • UPS/USPS Domestic US Overnight - Please call for price

For information about shipment costs to other destinations, please contact us at, (904)-779-9000 or 1-866-594-PROM (7766). Please note that all international shipments will take additional time (at least 2 weeks), since they travel through customs.


  1. Non US residents: - You are responsible for any Custom Duties or Taxes imposed by your country upon the arrival of your order.
  2. Shipping time: begins when your order is shipped from French Novelty. If we have to order your dress from the designer, it will require extra time. Please keep this in mind if you request 2-3 day shipping.

In the event that French Novelty is assessed additional shipping surcharges by carrier due to Customer Error under the following circumstances:

  1. Not providing a Complete Address, including: Unit #, Apartment #, Space #, Suite #, etc.
  2. Incorrect shipping addresses: If you provide an incorrect "Ship To" address and your purchase is returned to French Novelty, you are responsible for the cost of re-shipping your order.
  3. Shipments that are re-directed to a different address from the one originally provided when the order was placed, unless change has been previously acknowledged by our email.

  4. French Novelty will notify you via email and your credit card will reflect an additional charge on your next statement for the additional fee.


We ship Worldwide!

French Novelty ships prom dresses to every postal address in the United States including the following metropolitan areas: Albany, Albuquerque, Anchorage, Arlington., Atlanta, Augusta, Austin, Baltimore, Birmingham, Boston, Brunswick, Charlotte, Chicago, Cincinnati, Cleveland, Colorado Springs, Columbus, Dallas, Denver, Detroit, El Paso, Fresno, Ft. Lauderdale, Ft. Worth, Gainesville, Greensboro, Hialeah, Houston, Indianapolis, Jackonville, Kansas City, Las Vegas, Little Rock, Long Beach, Los Angeles, Louisville, Macon, Memphis, Mesa, Miami, Milwaukee, Minneapolis, Mobile, Montgomery, Nashville, New Orleans, New York City,Oakland, Oklahoma City, Omaha, Orlando, Pensacola, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, San Antonio, San Diego, San Francisco, San Jose, Savannah, Seattle, Springfield, St. Petersburg, Tallahassee, Tampa, Toledo, Tucson, Tulsa, Valdosta, Virginia Beach, and Washington D.C.

We ship to all 50 states and US Territories: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Guam, Puerto Rico and US Virgin Islands.

We also ship internationally, including Toronto, Montreal, Calgary, Ottawa, Edmonton, Winnipeg, Vancouver, Hamilton, Quebec City, Halifax, Victoria, Windsor, Canada, UK, Ireland, England, Australia, New Zealand, U.A.E, Saudi Arabia, and Israel.

Customer Service

french novelty prom dresses USA
Jacksonville, Florida
Customer Service (866) 594-7766